Privacy Policy

Last updated: 24 February 2026

This Privacy Policy explains how Escape and Break Ltd collects and processes personal data when you use www.breakoutmanchester.com (the “Site”) and our services.

Escape and Break Ltd is the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered details:
Escape and Break Ltd
Company number: 16377303
Registered office: 87 Newton Street, Breakout Manchester, Manchester, England, M1 1EX
Telephone: 0161 236 5875
Email: hello@breakoutmanchester.com

Personal identification information

We may collect personal data when you:

Make a booking
Contact us via forms or email
Sign up for updates
Interact with our website

This may include your name, email address, telephone number, billing information, and booking details. Payment information is processed securely by third-party payment providers. We do not store full debit or credit card details on our systems.

Non-personal identification information

We may automatically collect technical data such as IP address, browser type, device type, operating system, referring pages and website usage information. This data helps us understand how visitors use our Site and improve functionality.

Web browser cookies

Our Site uses cookies and similar technologies to:

Enable core site functionality
Analyse website traffic
Support advertising and remarketing activities

Non-essential cookies (including analytics and advertising cookies) are only placed where you have provided consent via our cookie banner. You may change your cookie preferences at any time through your browser settings or our consent tool.

Where advertising technologies are used (such as remarketing services), these providers may use cookies to display relevant advertisements based on previous visits to our Site. These technologies do not provide us with direct access to your personal contact details.

Lawful basis for processing

We process personal data under the following lawful bases:

Contract — to manage bookings and provide our services
Legal obligation — to meet accounting and regulatory requirements
Legitimate interests — to operate our business, maintain security, prevent fraud and improve services
Consent — for marketing communications and non-essential cookies

How we use collected information

We use personal data to:

Process bookings and deliver services
Communicate with customers
Respond to enquiries
Improve our website and customer experience
Send marketing communications where consent has been given
Maintain safety and security within our premises

CCTV

CCTV cameras operate within our premises for the purposes of safety, security, crime prevention and incident investigation. CCTV footage is retained for a limited period (normally up to 30 days) unless required for investigation or legal proceedings.

Sharing your personal information

We do not sell personal data.

We may share information with trusted third-party service providers who assist with payment processing, booking systems, hosting, marketing platforms or analytics services. These providers are required to handle data securely and in accordance with UK data protection law.

We may also disclose information where required by law or to support law enforcement investigations.

Data retention

We retain personal data only for as long as necessary:

Booking and financial records — typically up to 6 years in line with UK accounting requirements
Marketing data — until you withdraw consent
CCTV footage — normally up to 30 days

Your rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to processing
Withdraw consent at any time
Request data portability where applicable

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Third party websites

Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.

Changes to this privacy policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Your acceptance of these terms

By continuing to use our Site, you acknowledge that you have read and understood this Privacy Policy.